frequently asked questions
Preparation and Arrival
What should I bring?
Bathing suit (Required for all sessions).
Towel and/or robe (We also rent these if you forget!).
Flip-flops or Crocs (Required for safety in and out of the water).
Reusable water bottle.
A change of clothing for after your session.
Optional: A warm hat and a good book!
Can I arrive early to get settled? To ensure every group enjoys a private, undisturbed transition, our doors open exactly 10 minutes before your session start time. If you arrive earlier, we kindly ask that you wait in your vehicle—we will be ready to welcome you in at the 10-minute mark!
How long is my session? Our sessions are 2 hours unless otherwise specified. We recommend 2-3 cycles of hot (15 min), cold (a couple of minutes max), and rest (20 min) to experience the full benefits of the Nordic circuit.
Can I take photos or use my phone in the space? No. To encourage screen-free rest, Waterstruck is a phone-free space. If you must bring your phone inside, it must stay in your cubby in the check-in area. As one of our regulars says, “My phone has bad energy, I leave it in the car!” We encourage you to do the same.
Note: If you'd like to take photos of the space, please do so only before or after your session and only if no other guests are in the frame.
Age Policies
Is there an age limit? Yes. We are a strictly 18+ facility.
Can I bring my child or teenager? To maintain our quiet sanctuary atmosphere, we do not make exceptions for minors in public community sessions, even if they are well-behaved. If you accidentally book a minor, we will not be able to admit them, and refunds cannot be processed within the 24-hour window.
The only way for children to visit Waterstruck is through a Private Session, which starts at $800 for two hours.
Bookings and Cancellations
What is your cancellation policy? As a small business, cancellations directly impact us. Our policy is:
24+ Hours Notice: You may cancel or reschedule. (Check your reminder email for the reschedule button).
Less than 24 Hours: Sessions and yoga classes are non-refundable and non-transferable.
Valentines Day Signature Sessions or Recovery Sessions: 3 day notice required.
Self Care sessions, events, retreats and Valentines Couples Massages: Non-refundable, but can be transferred to another person if you are unable to make it.
Groups of 4+: You will be charged 50% of the booking fee if cancelled less than 7 days in advance.
Note: All eligible refunds are processed minus a 3% transaction fee to cover our payment processor costs.
I need to cancel my whole group. Do I only have to click 'cancel' once? No. Our system reserves a specific "seat" for each guest. You must cancel or reschedule each person individually using the links in your confirmation email. We cannot refund "forgotten" slots that remain on the schedule.
How do I use a gift certificate? Enter your code in the "certificate or gift code" box on the checkout page.
If you have multiple codes, you must check out individually for each one.
If your code is expired, reach out to hello@waterstruckwellness.com. After one year, we honor the cash value of the certificate toward the current session price.
The Waterstruck Experience
Will I share my session with others? Yes. All sessions are community-based. We invite you to meet your neighbors during your wellness routine—you won't regret it! For a private experience, please inquire via our Private Sessions form.
Is this a natural hot spring? No. While Maine is beautiful, it is geologically stable and has no natural hot springs. We heat our pool to approximately 100°F using propane supplemented by solar power. It comfortably fits 10-12 guests.
Are bathing suits required? Yes, always. Bathing suits are required in all community areas. For private sessions, suits are optional inside the sauna but required everywhere else. Our sauna is co-ed during all community sessions.
Communication and Logistics
Why don't you have a phone number? Maintaining a public phone line adds significant overhead for a very small team. To ensure we can focus entirely on the guests currently in our space, we handle all inquiries via email. We monitor hello@waterstruckwellness.com closely and will get back to you promptly!
I forgot something! How can I pick it up? Email us at hello@waterstruckwellness.com to confirm we found your item. You can then stop by during our open session hours to retrieve it from the lost and found.
Do you allow walk-ins or have a waitlist? We do not allow walk-ins. However, booking remains open right up until the start of a session. If a spot is available, it will show on our booking page. Check back often, as we do get cancellations!
How do I cancel or reschedule my appointments?
to reschedule or cancel your appointments, use the cancel/reschedule link in your confirmation email and reminder emails.
On the cancel/reschedule screen, you will see all of the appointments you booked. You need to click into each of these appointments and reschedule or cancel them individually - cancelling one appointment does not cancel all of the appointments on your reservation.
Please understand that we do not know if you intend to cancel one or all of your appointments - it is your responsibility to cancel or reschedule all of your appointments if you can no longer make it.
We will not honor cancellations or reschedules within 24 hours in the case that you have not cancelled all of the appointments you have intended to cancel. If you are having any issue with this process, please email hello(at)waterstruckwellness.com.
Please take care when moving your appointments around and understand that we are a small business, and cannot follow up with every cancel or reschedule to verify what you are looking to do.