frequently asked questions
What should I bring?
bathing suit
towel and/or robe (we also rent towels if you forget!)
flip flops, crocs to wear in and out
reusable water bottle
a change of clothing for after
optional things: warm hat, a good book!
how long is my session?
our sessions are 2 hours unless otherwise specified.
we recommend 2-3 cycles of hot (15min)/cold (a couple mins max!)/rest (20 min) during your session to experience the full nordic circuit.
is there an age limit?
we are an 18+ facility.
we may add specific family friendly options in the future, please let us know if this is an offering you’d be interested in!
what is your cancellation policy?
we aim to create a refund policy that is transparent and fair but please recognize that we are a small business and cancellations directly impact our business.
24+ hours before your session - you can cancel or reschedule your session.
<24 hours, sessions are not refundable.
yoga, retreats and workshops are not refundable as these are designed as longer sessions with outside instructors. you can send someone in your spot if you cannot make your session. please note this difference in policy!
as of may 1st, any refunds will be subject to a 3 percent processing fee, and groups larger than 4 will be charged 50 percent of the booking fee if cancelled less than 7 days in advance.
full details are in our house rules. thank you for understanding.
do you have walkins or a waitlist?
we do not allow walk-ins, but booking is open up to 30 minutes before a session. please book sessions using the “book a session” link on our website, and if a session you are looking for is not available, check back! we often get cancellations.
will I share my session with others?
all sessions are community sessions, and the space is primarily a shared community space.
if you are looking for a more private experience, reach out through our form on the private sessions section of our website.
when do session open?
in the wintertime, our session times open on the 15th of the month beforehand (so for January sessions, expect to see sessions open Dec 15th!) in the summer, we aim to have all sessions on the calendar by May 15th.
our email list finds out first about sessions, so be sure to sign up there to be the first to know.
are bathing suits required?
yes, bathing suits are always required, even for private sessions. For privates, it is optional to wear your bathing suit in the sauna, but required everywhere else.
Our sauna is co-ed during all community sessions.
when do you close for the season?
we do not close! the benefits of sauna, hydrotherapy and rest are not seasonal, so neither are we. The pool goes down to around 80 degrees from the solstice to labor day, and we aim to be a respite from the crazy Maine summer in the summertime. Our schedules change with the seasons, so look to our current schedule to find a time that works for you.
can i come with a group?
we ask that if you will be in a group larger than 4, you consider our private rental options - groups larger than 6 are larger than our slot bookings and are strongly discouraged. Also please note that our cancellation policy for groups larger than 4 will be charged 50 percent of the booking fee if cancelled less than 7 days in advance.
full details are in our house rules. thank you for understanding.
if you are in a larger group. please be respectful of others around you and keep your voices down - this is a calm, community space.
I forgot something! How can I come pick it up?
You can come during our open hours (updated on google) to pick up any lost and found. Email us at hello@waterstruckwellness.com beforehand - we can check if we have it!
how do i cancel or reschedule my appointments?
to reschedule or cancel your appointments, use the cancel/reschedule link in your confirmation email and reminder emails.
on the cancel/reschedule screen, you will see all of the appointments you booked. You need to click into each of these appointments and reschedule or cancel them individually - cancelling one appointment does not cancel all of the appointments on your reservation.
Please understand that we do not know if you are meaning to cancel one or all of your appointments - it is your responsibility to cancel or reschedule all of your appointements if you can no longer make it. We will not honor cancellations or reschedules within 24 hours in these cases. If you are having any issue with this process, please email hello(at)waterstruckwellness.com.
Please take care when moving your appointments around and understand that we are a small business, and cannot follow up with every cancel or reschedule to verify what you are looking to do.
